Last updated: April 17, 2024

This Shipping and Delivery Policy outlines our procedures regarding the shipment and delivery of products ordered through our service. By using our service, you agree to adhere to the terms outlined in this policy.

Shipping Process

Upon placing an order with us, please allow us up to 1-3 business days to process your order and prepare it for shipment. Once your order is processed, we will send you a confirmation email with your shipment details, including tracking information.

Delivery Timeframes

Delivery times may vary depending on your location and the shipping method chosen at checkout. We strive to deliver your order promptly and efficiently. Estimated delivery times will be provided to you during the checkout process. Please note that these are estimates and actual delivery times may vary due to unforeseen circumstances such as weather conditions or carrier delays.

Shipping Methods

We offer various shipping methods to accommodate your needs, including standard shipping, expedited shipping, and express shipping. You can select your preferred shipping method during the checkout process.

Shipping Costs

Shipping costs are calculated based on the weight of your order, your location, and the selected shipping method. Shipping costs will be displayed during the checkout process before you finalize your order.

Shipping Restrictions

Please note that we may not be able to ship certain products to certain locations due to legal restrictions or carrier limitations. If you have any concerns about shipping restrictions, please contact our customer service team for assistance before placing your order.

Delivery Confirmation

Once your order has been successfully delivered, we will send you a delivery confirmation email to notify you that your order has reached its destination.

International Shipping

We offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the shipping cost. Please check with your country's customs office to determine any additional costs prior to placing your order.

Order Tracking

You can track the status of your order and monitor its progress during transit using the provided tracking information. If you encounter any issues with tracking your order, please don't hesitate to contact our customer service team for assistance.

Delivery Address

Please ensure that the delivery address provided at checkout is accurate and complete to avoid any delivery delays or issues. We are not responsible for orders that are lost or delayed due to incorrect or incomplete delivery addresses provided by the customer.

Contact Us

If you have any questions or concerns about our Shipping and Delivery Policy, please feel free to contact us at customercare@fluencepharma.com.